About the Integration
The Zendesk integration ensures that customer inquiries or support requests received during outbound campaigns are quickly routed to the right team. Transform specific replies into Zendesk tickets automatically, complete with the full context of the outreach campaign, so your support team can provide fast, personalized assistance.
By connecting Zendesk with your workspace, you can unlock powerful automation capabilities, ensuring that your data is always perfectly synced, saving your team hours of manual data entry every week. Setup is fast, requiring just a few clicks to authenticate and map your desired fields, allowing you to focus on what matters most: closing deals.
How to Connect
- Log in to your Mailfra dashboard.
- Navigate to the Settings menu and select Integrations.
- Find Zendesk in the list and click "Connect".
- Follow the OAuth flow to authorize the connection securely.
- Configure your specific field mappings and sync preferences.
Key Features
- Create tickets from specific email replies
- Sync customer context and history
- Automate follow-ups for unresolved tickets
- Tag tickets based on campaign source
Requirements
- Active Mailfra Pro plan or higher
- Admin access to Zendesk
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